When you create or update your products, the Linio Quality Control team ensures that they meet the established standards to be visible on the page. If a product does not comply with them, it is rejected and you are notified of the reasons why this decision was made.
Here are the reasons why a product is rejected and what actions should be taken.
| Rejection Criteria |
When? |
Support Guide |
| Wrong Description |
- There is inconsistency between the elements of the content (name, description and characteristics).
- Mention is made of a mark different from that of the product.
- It’s in a language not compatible with Linio LATAM (other than Spanish).
- Link to other pages.
- There are images instead of text.
- It contains videos not authorized by Linio or with promotion to other pages.
- Usege of Linio / Seller name or logo.
- It contains Brand / Seller logos.
- The description is created with the HTML code of other websites.
- Products of the Electronic category that have color or capacity variations.
- If don’t have the content of our library (applies to Apple products, Xiaomi and launch products).
|
Content Elements
SEO Guide
HTML Guide
Library Linio |
| Wrong Highlights |
- The name doesn’t start indicating which product it is.
- There are no main features or bullets.
- They have less than 3 characteristics or more than 15.
- Features are not bulleted.
- It has prohibited or restricted sale.
- Link to other pages.
- It’s in a language not compatible with Linio LATAM (other than Spanish).
|
Legal Restrictions
HTML Guide |
| Wrong Category |
- It doesn’t match the nature of the product.
- It’s generic.
|
How to categorize my products? |
| Wrong UPC/EAN |
- You don’t have the barcode assigned by the brand.
- Bundles
- Factory: doesn’t have the bar code assigned by the brand.
- Promotional: doesn’t have the internal UPC assigned by Linio.
|
UPC Guide |
|
Wrong Images
|
- It doesn’t have images.
- The main image doesn’t distinguish which is the product, appear more products than are sold.
- Blurred or pixelated images in which the product is not distinguishable.
- The additional images of the gallery are of different products to the main image.
- It doesn’t match the content (name, characteristics and description).
- They have explicit sexual content or nudity.
- They have commercial apps (Google, Facebook, Youtube, Skype, etc).
- They contain discount legends, prices, offers, etc.
|
Photo Guide
Legal Restrictions |
| Price Not Reasonable |
- It shows a promotional offer with exorbitant discounts.
- The product contains Tax Class other than 0%.
|
|
| Wrong Package/Product Measures |
- The dimensions / weight of the product / package do not match the nature of the product.
- The measures / weight of the product are greater than the measures of the package.
|
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